Privacy Policy

1. Who We Are

Lumira Gulf is an education services and operations provider supporting schools and institutions across the Gulf region. It is a division of Faculti Media Limited (UK Company No. 08403116). We deliver tutoring, staffing, and student transport services, and are committed to safeguarding your privacy.

We are committed to protecting your personal data and respecting your privacy.

2. What Data We Collect

We may collect:

• Full name, address, and contact information (email, phone number).
• Student information (name, age, educational needs, EHCP status if applicable).
• Payment and invoicing details.
• School and educational institution information.
• Website usage data (IP address, browser type, device information).
• Emirates ID or national ID (if required for transport clearance)
• Safeguarding or EHCP-related support data

We do not collect unnecessary or excessive information.

3. How We Use Your Data

We use your data to:

• Provide tutoring and educational support services.
• Arrange and manage sessions.
• Communicate with you regarding services.
• Maintain safeguarding compliance.
• Process payments and invoices.
• Improve our services and website experience.
• Arrange transport logistics and route management
• Deliver operational support in compliance with Gulf authority frameworks (e.g. KHDA, MOE)

4. Lawful Basis for Processing

We process your data under:

• Contractual necessity (to deliver services).
• Legal obligation (e.g., safeguarding, tax records).
• Legitimate interests (business operations, customer service).

Where applicable, we seek explicit consent.

5. Sharing Your Data

We only share your data:

• With tutors contracted under safeguarding agreements.
• With local authorities or schools (where agreed or legally required).
• With trusted service providers (e.g., accounting, IT support), under strict confidentiality agreements.
• With ministries or school regulators in the UAE, KSA, or relevant Gulf jurisdictions (when required for safeguarding, permits, or compliance)
• Across UK and Gulf offices for coordinated service delivery

We do not sell or rent your data to third parties.

6. Data Security

We implement technical and organisational measures to protect your data, including:

• Secure cloud storage.
• Limited access to sensitive data.
• Regular data protection reviews.
• We comply with UK GDPR and implement region-appropriate security measures within Gulf jurisdictions. Data may be stored securely in the UK, UAE, or in secure international cloud environments.

7. Data Retention

We retain personal data:

• For as long as necessary to deliver services.
• As required by legal, accounting, or safeguarding obligations (typically six years for financial records).

8. Your Rights

You have the right to:

• Access your data.
• Correct inaccuracies.
• Request deletion (subject to legal limits).
• Object to processing.
• Withdraw consent (where processing is based on consent).

To exercise your rights, email office@lumiraeducation.co.uk.

9. Cookies

Our website uses cookies to enhance user experience. You can control cookie settings through your browser.

10. Ownership Notice

Lumira Gulf operates as a regional education division of Faculti Media Limited (registered in England and Wales, Company No. 08403116). All references to “Lumira” refer to services under this parent company unless explicitly stated otherwise.

All references to "Lumira Education" are understood to include its parent company, Faculti Media Limited, where applicable.

11. Contact

For any privacy concerns, contact:

Data Controller:
Faculti Media Limited (Trading as Lumira Education)
Princess Caroline House, 1 High Street, Southend-on-Sea, Essex, SS1 1JE
Email: office@lumiraeducation.co.uk

You can also contact the UK Information 's Office (ICO) if you are unsatisfied with our response.